Rumsey's Handmade Chocolates
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Delivery and Returns

We understand people don't like to wait for chocolate so we aim to deliver as fast as possible, whilst keeping the postage charges low.

Orders under £100 = £2.99 delivery charge

Order over £100 = FREE SHIPPING

Shipping

  • Orders will be carefully wrapped and dispatched within 2-3 working days and sent via Royal Mail. A signature may be required.
  • If you need a delivery urgently to make a special occasion, don't hesitate to contact us and we'll try our best to reach the deadline.
  • If Royal Mail are unable to deliver an item to you (or a neighbour), your parcel will be returned to your local Royal Mail delivery office for you to collect, or to arrange re-delivery. We're sorry to say that if a parcel is returned to us due to non-collection, postage will be charged to re-deliver your order.

International Shipping

  • If you would like to order an item to be shipped abroad, please contact us before placing your order at office@rumseys.co.uk and we will look into the best way to sent chocolates to you.
  • Delivery charges are dependent on destination country and size of purchase.
  • If your order is being shipped outside of the EU, customs charges and taxes may apply that you will need to pay directly.

Returns

  • We are unable to offer any returns due to health and safety requirements.
  • If you are unhappy with your chocolates for any reason please get in touch with us at office@rumseys.co.uk and we'll try our best to help put things right.
  • Please note that since all our chocolates are made by hand, there could be slight variations in shape and size.