Delivery and Returns

We understand people don't like to wait for chocolate so we aim to deliver as fast as possible, whilst keeping the postage charges low.

Orders under £100 = £3.99 delivery charge standard, £6.99 express

Order over £100 = FREE SHIPPING

Shipping

  • Orders will be carefully wrapped and dispatched within 3 working days of being received.
  • Express deliveries will be prioritised but as our chocolates are made fresh it is not always possible to get the order dispatched the same day.
  • Standard shipping will be sent via a Royal Mail Tracked 48h service. 
  • Express shipping will be sent via a Royal Mail Tracked 24h service.
  • Whilst Royal Mail aim to deliver within 24h/48h of dispatch (and this is usually the case) it is not a guaranteed service so occasionally it may take longer.
  • A signature is not usually required.
  • If you provide an email and/or mobile number when ordering you will receive tracking updates directly from Royal Mail. If they are unable to deliver an item to you (or a neighbour), you will receive a “you were out” notification. We're sorry to say that if a parcel is returned to us due to non-collection, postage will be charged to re-deliver your order.

International Shipping

  • If you would like to order an item to be shipped abroad, please contact us before placing your order at hello@rumseys.co.uk and we will look into the best way to sent chocolates to you.
  • Delivery charges are dependent on destination country and size of purchase.
  • If your order is being shipped outside of the EU, customs charges and taxes may apply that you will need to pay directly.

Returns

  • We are unable to offer any returns due to health and safety requirements.
  • If you are unhappy with your chocolates for any reason please get in touch with us at hello@rumseys.co.uk and we'll try our best to help put things right.
  • Please note that since all our chocolates are made by hand, there could be slight variations in shape and size.