The Team
With two coffee shops, chocolatiers Nigel and Mary Rumsey rely on a strong team to support them and to maintain the high standards of service and couverture that their customers have become accustomed to.
Nigel is the head chef and he spends hours with Pawel and his production team preparing the delicious cakes, pastries, ice-creams, tarts and hand-made chocolates for the two chocolateries. This team is the centre of innovation and production of chocolate perfection. Always creative and experimenting on new product ideas, Nigel, Pawel or one of the team can often be seen producing wonderful chocolates in one of the theatres in the coffee shops.
Mary, Karen and her team make sure that the business runs like clockwork. Making sure that the staff are happy, that the fresh produce for the coffee shops is delivered on time, that the suppliers are providing the highest quality ingredients and that other members of the team are getting the support they require. Everybody shares the day to day workload and the responsibility to ensure that every customer is very happy. All the service staff are key to providing service with a smile and in a friendly manner.
Mary is also in charge of new business and ideas for retail expansion. Along with her marketing manager, Sally, they carry out research and prepare marketing campaigns to create an even bigger awareness of all the wonderful products that Rumsey's offer.
The team is always expanding and new staff are welcomed in to what is a family business with a close knit team.
